Refund policy
Returns & Exchanges Policy
We accept returns and exchanges within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at info@vithobaquilt.com.
Note: Returns must be requested via email before sending any item back. Items sent without prior approval will not be accepted.
Return Postage:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
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Sale items or gift cards
If you have any questions about your specific item, please contact us.
Exchanges
If you’d like to exchange an item, the quickest way is to return the original item (following the process above) and make a new purchase once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved.
If approved, you’ll receive your refund via your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@vithobaquilt.com.